How can I contact ANA's customer service?
To contact ANA Airlines Customer Service, you can do so easily. This airline provides several ways to speak with an airline representative, such as customer service, email, and chat. Nobody wants to spend hours glued to the phone trying to get help. If you have a problem with ANA Airlines and need to check your flight status, exchange a seat, or request a refund, the last thing you want is to get lost in a jumble of automated menus.
What is ANA Airlines' customer service number?
Call the All Nippon Airways customer service line at 1-800-235-9262 . Through this number, you can handle your inquiries regarding packaging, storage, returns, counter-orders, and refunds. If you need to resolve your issue with All Nippon Airways, the first thing you should know is that the airline does not use a single global network; it uses specific routes based on your location to activate service.
The airline call process
- First, dial the ANA Airlines number 1-800-235-9262
- Choose Spanish or English.
- Now listen to an automated IVR voice.
- Press number 1 to book your flight.
- Click on button 2 if you want to cancel the reservation.
- To change the flight, press button 3.
- Press number 4 to speak to the airline's customer service team.
Direct Contact Numbers: ANA Airlines (2026)
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Region / Country
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Phone number
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Type of Service
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United States / Canada
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1-800-235-9262
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24 hours (English/Japanese)
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Mexico (General)
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800-123-4857
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National toll-free line
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Mexico (CDMX)
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(55) 2648-0390
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Local office
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Spain
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(55) 2648-0390 |
Freephone
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United Kingdom
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0808-23-44131
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Customer service
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Japan (International)
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+81-3-6741-1120
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Headquarters (Charges apply)
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What are ANA Airlines' customer service hours in the UK?
ANA's international flight call center typically operates 24/7 for inquiries in English and Japanese. This makes bookings easier regardless of time zone.
- Telephone in the United Kingdom: 0808-23-44131 (local charges may apply).
- Online Support: ANA's Chatbot is available on their website 24 hours a day for frequently asked questions and simple changes.
Is ANA Airlines' customer service available 24 hours a day?
If you're planning a trip with All Nippon Airways (ANA), Japan's five-star airline, it's natural to wonder if you'll have sponsorship in the event of a sudden, abrupt departure in the middle of the night. The verdict is yes, but with nuances such as language barriers.
24/7 Availability
ANA is proud to offer a 24/7 telephone support service for inquiries in English and Japanese. This ensures that, regardless of your location or time zone, there will always be someone ready to assist you with reservations, route changes, or emergencies.
Customer Service Channels
For a smoother experience, you can choose the method that best suits your situation:
- Telephone Lines: ANA International's customer service telephone number operates continuously in English.
- Digital Assistance: ANA's website has a Chatbot available 24/7 to instantly answer frequently asked questions.
- Social Media: Although they respond quickly, they are usually subject to local office hours for complex cases.
How can I speak to a real person at ANA Airlines?
To speak with a top-notch agent at ANA Airlines, the most reliable option is to contact their international customer service hotline, available 24/7 in English and Japanese. Within the United States, you can dial 1-800-235-9262 and, after navigating the list, select the option for assistance with reservations or extension changes to be transferred to a representative. If you prefer the digital route, you can visit their official website and request a "Live Agent" via the ANA Customer Service Chat, which will bypass the automated system. Keep in mind that while English support is readily available, assistance in other languages is often limited to local business hours.
Does ANA Airlines offer live chat support?
The process for using ANA's live chat is quick and straightforward:
- Access: Go to the official ANA website and click on the chat icon (bottom right corner).
- Start: The system will first open the Chatbot, which operates 24 hours a day.
- Human connection: Type "Talk to an agent" or "Real agent" to skip the automatic menu.
- Please wait: A representative will join the session to resolve specific questions or flight changes.
How can I send an email to ANA Airlines customer service?
If you prefer written contact, sending an email to ANA's customer service is an ideal option for detailed inquiries or formal complaints.
- Web Form: ANA does not use a traditional direct mail address. Instead, you must use the official contact form on their website.
- Segmentation: The system will ask you to select the reason (reservations, baggage, or refunds) to direct your message to the correct department.
- Answer: They usually respond within 2 to 5 business days.
- ANA Mileage Club: If you are a member, log in to receive priority.
How can I contact ANA Airlines for flight changes or cancellations?
Managing changes or cancellations with ANA Airlines is an efficient process if you know the right channels. The airline offers three main ways to adjust your itinerary:
- Online Management: If you purchased your ticket on the official website, you can make changes or request refunds directly in the "Manage booking" section up to 24 hours before the flight.
- Telephone Assistance: For complex cases or tickets issued by agencies, call 1-800-235-9262 (UK). Their English-language service operates 24/7.
- Live Chat: A quick alternative to check penalties or cancellation policies without waiting on the phone.
What is ANA's phone number in Spain?
If you need to contact ANA All Nippon Airways from Spain, the airline has a free hotline to help you manage your incomplete journey and additional costs.
Contact phone number
ANA's customer service telephone number in Spain is (55) 2648-0390).
- Schedule: This set usually meshes with the core of international hospitality, usable 24 hours a day, 7 days a week for consultations in English and Japanese.
- Services: You can request information on reservations, ticket changes, baggage handling, and inquiries against the ANA Mileage Company.
For support in other languages, we recommend contacting us during European office hours or using our live chat.
How can I get quick assistance from ANA Airlines customer service?
When you need immediate answers from ANA Airlines, the key is to choose the channel with the shortest wait time. Here's the strategy for lightning-fast assistance:
- Live chat: This is the fastest option. Go to their website and type "Talk to an agent" to bypass the bot and connect with a human instantly.
- 24/7 telephone support: Call their international lines in English. Avoid the queues at local offices that are only open during business hours.
- Social Networks: Send a direct message via X (Twitter); they are usually very quick for general inquiries.
conclusion
Contacting ANA Airlines is an efficient process if you use the right channels. The key to quick assistance is prioritizing their 24/7 phone line or live chat in English, as these offer immediate responses compared to web forms. Whether you're in the UK, Spain, or anywhere else in the world, the airline guarantees constant support for changes, cancellations, and baggage inquiries, ensuring a seamless travel experience.
